Bellingham Concierge/Ambassador Project Manager – Job Description
The Bellingham Downtown Ambassadors is a pilot program directed by Bellingham Whatcom County Tourism, in cooperation with the City of Bellingham and the Downtown Bellingham Partnership. The Concierge/Ambassador project manager will be responsible for recruiting, training, supervising and evaluating volunteer ambassadors; responsible for day to day operations, including quality assurance and compliance; and responsible for program implementation and reporting. The position reports to Loni Rahm, President & CEO, Bellingham Whatcom County Tourism. General work hours: Full time, 40 hours per week, Tuesday â€“ Saturday. Some special event evenings as necessary. $13.50-$15.50 per hour, plus BWCT full time employee benefits package.
Overview of duties:
â€˘ Participate in long-and short-term program development, planning and implementation.
â€˘ Effectively manage program timelines and volunteer staffing to ensure timely completion of program deliverables.
â€˘ Monitor program activities to ensure quality and accuracy of work outcomes.
â€˘ Develop & manage relationships with downtown stakeholders.
â€˘ Identify opportunities for marketing programs and services, implement promotional activities.
â€˘ Develop presentations and other materials for use during program-related events.
â€˘ Identify and manage tools which enhance and support program capacity.
â€˘ Adhere to BWCTâ€™s administrative and tracking guidelines to support accurate documentation of activities.
â€˘ Must be able to walk up to 12 miles per day on daily rounds throughout Downtown.
â€˘ 3+ years customer service experience
â€˘ Strong written and verbal communication skills
â€˘ Strong collaborative problem solving skills
â€˘ Friendly, positive attitude
â€˘ Reliable transportation
â€˘ Ability to lift/carry up to 35 pounds
Applicants must submit a resume, cover letter, three professional references and a 400 word essay describing your customer service and leadership philosophies and how you would apply them to the job. Please submit electronically to Loni@bellingham.org with â€śConcierge/Ambassador Project Managerâ€ť in the subject line, or mail to
Loni Rahm â€“ BWCT, attn.: Concierge Services Manager, 904 Potter Street, Bellingham, WA 98229. No phone calls please.
Bellingham Ambassador Program:Â The main task and mission of Bellingham Ambassadors is to greet visitors at points of arrival in Whatcom County.Â Ambassadors will act as liaison between arrival and attractions in the area to make travel convenient and encourage visitors to extend their stay and return to Whatcom County for future visits.
Get started by filling out the Bellingham Ambassador Application online.
Please review the Ambassador Download for information on desired skills, training & expectations, evaluation, and benefits for the Bellingham Ambassador Volunteer position: